TriSTar - Puppy Training Pads

Our Policies

Shipping - We ship on weekdays (Monday through Friday) all orders are shipped the following business day via UPS.  We do not ship outside the continental U.S. We ship to valid U.S. street addresses only. Refused shipments will be subject to a 10% restocking fee, charges for shipping products back to our warehouse, plus any credit card processing fees incurred will be deducted from any refund.

Delivery - UPS will makes several attempts to deliver products. If customer is not available to receive products and purchased products are returned to one of our warehouses, customers will be invoiced $15.00 for processing a new shipment or a partial refund will be issued minus a $15.00 restocking fee.

Payment - You can make payment on line via PayPal or send a personal check or money order made payable to TriStar Medical Services, LLC.

Mail payment to:

TriStar Medical Services, LLC
Attn: Pet Pads 4U
PO Box 340795
Beavercreek, Oh 45434
 
Please note that it may take 3-4 business days for your check to clear before the order is shipped. Payments by check that cannot be processed due to insufficient funds are subject to a $25 penalty fee. 

Privacy - You are a valued customer and your privacy is very important to us. All customer information is kept private and confidential. We will never sell or distribute any of your personal information including your name, phone number or address.

We use third-party advertising companies to serve ads when you visit our website. These companies may use information (not including your name, address, email address, or telephone number) about your visits to this and other websites in order to provide advertisements about goods and services of interest to you. If you would like more information about this practice and to know your choices about not having this information used by these companies, click here.

Returns - To return unused merchandise please contact TriStar Medical Services, LLC by dialing toll free 1-866-429-3188. You will be provided a Return Authorization Number and instructions for returning products.

A Return Authorization Number must be requested within 7 days of purchase. Items must be unopened and in resalable condition. Customer is responsible for shipping costs associated with returns, except for defective products. Include Return Authorization number inside shipping container.

A refund or credit will be issued within 14 business days on all refundable items. Items returned, must pass inspection. Shipping charges and Credit Card processing fees incurred will be deducted from refund.

Disclaimer - By entering this site, you declare and affirm under the penalties of perjury that you are not a minor. You are entering this site of your own free volition and the owner of it accepts no responsibility for any individual's experience within.

TriStar Medical Services, LLC and Pet Pads 4U.com, their suppliers and manufacturers are committed to maintaining information that is as accurate as possible on our Website via regular updates. The product images on our Website are for illustration purposes only.

Under no circumstances, including, but not limited to, negligence, human error, intentional misuses or otherwise shall TriStar Medical Services, LLC or Pet Pads 4U.com be held legally responsible for any direct, indirect, special, incidental or consequential damages, including, but not limited to, loss of income, profit and/or data, loss of or damage to person or property and claims of third parties resulting from the use, or the inability to use, the products offered on this Website, even if TriStar Medical Services, LLC and/or its representatives have been advised of the likelihood of such damages.

User agrees that he or she will hold Pet Pads 4U.com and/or TriStar Medical Services, LLC harmless from all claims that may arise or result from any link to or content found on this domain. Furthermore, the user agrees that Pet Pads 4U.com and/or TriStar Medical Services, LLC cannot be held responsible for any damage, claims or any mishaps that may happen to occur from any link leading outside this site.

User also agrees that all products, images and content are under full copyright protection, which falls under the 1976 Copyright Act (title 17, U.S. Code). Any copyrighted content cannot be re-used, re-posted in any way or form. The user understands that violating these rules of copyright can lead to legal prosecution in the court of law under the copyright act title17.

TriStar Medical Services, LLC or Pet Pads 4U.com may at any time amend polices contained on this Website. By using this Website, you agree to be bound by any and all such amendments.